Privacy Policy
1. Introduction: At SkyGlow Digital, we prioritize the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By accessing our website or using our services, you agree to the terms described in this policy. We are committed to transparency, data protection, and maintaining the trust you place in us.
2. Information We Collect: We may collect various types of information from you, depending on how you interact with our website or services. This includes:
- Personal Information: Name, email address, phone number, company name, project requirements, billing details, and any other information you voluntarily provide through forms, emails, or direct communication.
- Non-Personal Information: Information collected automatically, such as IP address, browser type, device information, page views, time spent on pages, and other analytical data for improving website performance and user experience.
- Cookies and Tracking Data: Our website may use cookies, web beacons, or similar technologies to enhance navigation, track website performance, and remember user preferences. These technologies do not collect personally identifiable information unless voluntarily submitted by the user.
3. How We Use Your Information: Your personal information is used responsibly and only for legitimate purposes. The key uses include:
- Providing digital services such as web development, SaaS platforms, mobile apps, AI automation, and digital marketing.
- Responding to inquiries, requests, or project proposals submitted via forms, email, or chat.
- Sending important updates regarding projects, services, or company announcements.
- Improving website functionality, user experience, and service delivery.
- Complying with legal obligations and protecting our rights and assets.
4. Data Storage and Security: We take the security of your data seriously. All personal and sensitive information is stored using advanced security measures, including encryption, firewalls, and access restrictions. Only authorized personnel have access to your data, and strict internal policies ensure compliance with best practices. While we strive to maintain the highest security standards, no data transmission over the internet or electronic storage method is completely secure; however, we continually update our practices to minimize risks.
5. Sharing of Information: SkyGlow Digital does not sell, trade, or rent your personal information to third parties. We may share information only under the following circumstances:
- With trusted partners or contractors who assist us in providing our services, and who agree to keep information confidential.
- When required by law, legal process, or government request.
- To protect the rights, property, or safety of SkyGlow Digital, our clients, or others.
6. Third-Party Services: Our website and services may integrate third-party services such as payment gateways, analytics tools, or SaaS platforms. These third parties may have access to limited data necessary for service delivery. SkyGlow Digital is not responsible for the privacy practices of third-party platforms. We encourage you to review their privacy policies separately.
7. User Rights and Access: You have the right to access, correct, or request deletion of your personal information. Requests should be submitted via email to info@skyglowdigital.in. We will respond to your requests promptly, in accordance with applicable laws.
8. Data Retention: Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements. When data is no longer needed, it is securely deleted or anonymized.
9. Children’s Privacy: SkyGlow Digital services are intended for business users and adults. We do not knowingly collect information from individuals under the age of 18. If we discover that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
10. Cookies and Tracking: Our website uses cookies to enhance your browsing experience, personalize content, analyze traffic, and improve overall website performance. Cookies may be used for:
- Remembering user preferences and settings.
- Analyzing visitor behavior to optimize content and user interface.
- Delivering targeted marketing content when consent is given.
You may manage cookies through your browser settings. Disabling cookies may impact website functionality and user experience.
11. Communication Preferences: We respect your communication preferences. By providing your contact information, you agree to receive relevant project updates, service notifications, or marketing communications. You can opt-out of marketing emails at any time by following the unsubscribe link or contacting us directly.
12. International Users: SkyGlow Digital operates globally. If you access our website or services from outside India, please note that data may be transferred and stored in compliance with local laws. By using our services, you consent to these transfers and accept the protections outlined in this Privacy Policy.
13. Policy Updates: This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page with the effective date. Users are encouraged to review the policy regularly to stay informed about our data practices.
14. Contact Us: For any questions, concerns, or clarifications regarding this Privacy Policy, please contact us at:
Email: info@skyglowdigital.in
Phone: +91 92174 84653
We are committed to protecting your privacy and ensuring a secure and transparent experience when working with SkyGlow Digital.
Terms & Conditions
1. Introduction: These Terms & Conditions govern the use of services provided by SkyGlow Digital. By accessing our website or engaging with our digital services, including web development, SaaS platforms, AI automation, mobile applications, and digital marketing, you agree to comply with these terms. It is essential to read this agreement carefully before initiating any project or service request.
2. Scope of Services: SkyGlow Digital offers customized digital services tailored to client requirements. Services may include web development, software and mobile app development, AI-based automation, SaaS platform creation, and marketing solutions. The specific scope of work will be defined in written proposals, quotations, or project contracts provided to the client.
3. Client Responsibilities: Clients are responsible for providing accurate, complete, and timely information necessary for project execution. This includes:
- Providing design preferences, branding materials, content, and technical specifications.
- Responding promptly to queries and approvals to maintain project timelines.
- Ensuring that all materials provided are owned by the client or licensed for use in the project.
4. Project Proposals and Acceptance: All proposals, quotations, and agreements are valid for a limited period as stated in the documents. Acceptance of proposals constitutes an agreement between the client and SkyGlow Digital. Any modifications to the scope, timeline, or pricing must be documented and approved by both parties.
5. Payment Terms: Payment terms are specified in project agreements. Standard conditions include:
- Initial deposit or milestone payment is required before work begins.
- Final payment is due upon project completion and approval by the client.
- Late payments may result in project delays or suspension of services.
6. Ownership and Intellectual Property: All deliverables, including designs, source code, content, and digital assets, remain the property of SkyGlow Digital until full payment is received. Upon payment, ownership rights are transferred according to the project agreement. SkyGlow Digital retains the right to showcase the project in its portfolio unless explicitly restricted by the client.
7. Revisions and Approvals: Project agreements will include provisions for revisions and feedback. Clients are encouraged to provide clear, consolidated feedback within the specified timeframe. Excessive revisions beyond the agreed scope may incur additional charges.
8. Confidentiality: Both parties agree to maintain confidentiality regarding project details, proprietary information, and client data. SkyGlow Digital implements strict internal measures to ensure client information is securely stored and not disclosed to unauthorized parties.
9. Warranties and Disclaimers: SkyGlow Digital endeavors to provide high-quality digital services; however, we do not guarantee specific results, including financial, marketing, or SEO performance. All services are provided “as-is,” and clients acknowledge the inherent variability of outcomes due to external factors, including hosting, platform changes, and market conditions.
10. Project Delays: Timelines are based on project scope and client responsiveness. SkyGlow Digital is not responsible for delays caused by late approvals, incomplete information, or third-party dependencies. Any timeline revisions will be communicated promptly.
11. Third-Party Services: Projects may involve integration with third-party platforms, software, or hosting providers. SkyGlow Digital is not responsible for issues arising from these external services, including downtime, policy changes, or technical limitations. Clients are responsible for complying with third-party terms.
12. Termination of Services: Either party may terminate the project with written notice. Termination by the client before project completion may result in forfeiture of initial payments. SkyGlow Digital reserves the right to suspend or terminate services for non-compliance, non-payment, or breach of terms.
13. Limitation of Liability: To the maximum extent permitted by law, SkyGlow Digital shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of services. Total liability shall not exceed the amount paid by the client for the specific service rendered.
14. Dispute Resolution: Any disputes arising from these Terms & Conditions or project agreements will be resolved through good faith negotiation between parties. If unresolved, disputes may be escalated to arbitration or legal proceedings under the jurisdiction of New Delhi, India.
15. Governing Law: These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the exclusive jurisdiction of courts in New Delhi.
16. Updates to Terms: SkyGlow Digital reserves the right to update or modify these Terms & Conditions at any time. Clients are encouraged to review the terms periodically. Continued use of our services after changes constitutes acceptance of the updated terms.
17. Communication: All official communications regarding project updates, approvals, invoices, or policy changes will be sent via email or other designated channels. Clients must ensure contact information is accurate and regularly monitored.
18. Security and Data Handling: We implement reasonable technical and organizational measures to protect client data. However, clients acknowledge that no method of transmission over the internet is 100% secure. SkyGlow Digital is not liable for unauthorized access due to circumstances beyond our control.
19. Force Majeure: SkyGlow Digital is not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, internet outages, strikes, pandemics, or governmental actions.
20. Entire Agreement: These Terms & Conditions, along with project agreements and proposals, constitute the entire understanding between SkyGlow Digital and the client. They supersede all prior agreements, communications, or understandings, whether written or verbal.
21. Contact Information: For queries or clarifications regarding these Terms & Conditions, please contact SkyGlow Digital at:
Email: info@skyglowdigital.in
Phone: +91 92174 84653
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We are committed to maintaining professional standards, transparency, and client satisfaction across all projects.
Refund Policy
1. Overview: SkyGlow Digital is committed to providing high-quality digital services, including web development, SaaS solutions, mobile applications, AI automation, and digital marketing. This Refund Policy outlines the conditions under which refunds may be issued and the process to request them.
2. Payment Terms: All payments for services are subject to the terms defined in the project agreement or quotation. Initial deposits, milestone payments, and final payments are clearly stated. By making payments, the client agrees to these terms.
3. Refund Eligibility: Refunds are generally only considered under the following circumstances:
- Cancellation of a project prior to commencement of work.
- Significant failure on part of SkyGlow Digital to deliver agreed services.
- Technical errors that prevent the initiation of the project.
4. Non-Refundable Conditions: Refunds will not be provided for the following:
- Work already completed or in progress.
- Third-party software, tools, subscriptions, or licenses purchased on behalf of the client.
- Hosting, domain registration fees, or any external service fees.
- Projects cancelled after work has commenced.
5. Partial Refunds: In cases where projects are cancelled prior to initiation, SkyGlow Digital may offer a partial refund depending on the work already performed. The exact refund amount is determined at the discretion of the management and will be communicated in writing.
6. Refund Request Process: Clients seeking a refund must submit a written request to info@skyglowdigital.in detailing:
- Project name or reference number.
- Reason for the refund request.
- Any supporting documents or communications.
7. Review and Approval: Upon receiving a refund request, SkyGlow Digital will review the circumstances, work completed, and payment terms. The client will be notified of the decision within a reasonable timeframe, usually within 7–10 business days.
8. Refund Payment Method: Approved refunds will be processed using the same payment method used by the client, unless otherwise agreed. The time taken for the refunded amount to reflect in the client’s account may vary depending on the financial institution.
9. Exceptional Circumstances: Refunds may also be considered in exceptional cases, such as:
- Service disruption due to technical failures beyond client control.
- Incorrect services delivered that cannot be corrected.
- Miscommunication or errors on part of SkyGlow Digital that substantially affect project outcomes.
10. Limitation of Liability: Refunds are limited strictly to payments made for services and do not cover indirect losses, business interruptions, or consequential damages. The total liability of SkyGlow Digital under this policy is limited to the total payment made by the client for the affected services.
11. No Refund for Completed Work: Once development work, content creation, or design tasks have been delivered and approved by the client, no refund is provided. Clients are encouraged to review and approve milestones promptly to ensure clarity.
12. Dispute Resolution: Any disputes regarding refunds will first be resolved through mutual discussion. If the dispute cannot be resolved amicably, parties may escalate to arbitration or legal action as per the governing law of New Delhi, India.
13. Governing Law: This Refund Policy is governed by the laws of India. All legal matters related to refunds will fall under the jurisdiction of courts in New Delhi, India.
14. Communication: Clients must maintain accurate contact information and respond promptly to any communications from SkyGlow Digital to facilitate the refund review process.
15. Updates to Refund Policy: SkyGlow Digital reserves the right to update this Refund Policy at any time. Clients are encouraged to review this policy before making payments. Continued engagement with our services indicates acceptance of the updated terms.
16. Contact Information: For refund-related queries or clarifications, clients may contact:
Email: info@skyglowdigital.in
Phone: +91 92174 84653
By engaging SkyGlow Digital services, clients acknowledge and accept this Refund Policy, understanding the terms, conditions, and limitations associated with project cancellations or payment adjustments.
Disclaimer
1. General Information: The content, services, and resources provided by SkyGlow Digital are intended for informational and professional purposes. While every effort is made to ensure accuracy, SkyGlow Digital does not guarantee the completeness, reliability, or suitability of any information provided.
2. No Financial or Business Guarantee: Any strategies, marketing campaigns, or digital solutions offered by SkyGlow Digital do not guarantee specific financial outcomes, sales targets, or revenue results. Clients understand that the success of digital initiatives depends on multiple factors beyond the control of SkyGlow Digital, including market conditions, competition, and consumer behavior.
3. External Links: SkyGlow Digital websites or resources may contain links to third-party websites. These links are provided for convenience only. SkyGlow Digital is not responsible for the content, accuracy, or practices of external websites and does not endorse any products, services, or information found there.
4. Use of Digital Services: Clients are solely responsible for how they use the services, software, or tools provided by SkyGlow Digital. It is the client’s responsibility to ensure compliance with applicable laws, industry regulations, and internal business policies.
5. Website Performance: While SkyGlow Digital provides optimized and professionally developed digital solutions, actual website performance may vary due to hosting providers, server configurations, third-party software, browser behavior, and internet connectivity. SkyGlow Digital is not liable for downtime, speed issues, or performance disruptions caused by factors outside its control.
6. Accuracy of Information: SkyGlow Digital strives to provide correct and up-to-date content. However, all content is provided "as-is" and "as-available." Clients should independently verify any information before relying on it for business, legal, or strategic decisions.
7. Limitation of Liability: To the maximum extent permitted by law, SkyGlow Digital shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of services, digital products, or content, including lost profits, data loss, or business interruption. The total liability of SkyGlow Digital is limited to the amount paid by the client for the affected services.
8. Intellectual Property: All intellectual property, including software, designs, code, and content created by SkyGlow Digital, remains the property of the company until full payment is received. Clients may not reproduce, distribute, or modify materials without written permission.
9. No Warranty: SkyGlow Digital disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Services and products are provided without guarantee of uninterrupted or error-free operation.
10. Third-Party Dependencies: Some solutions may rely on third-party platforms, APIs, plugins, or services. SkyGlow Digital is not responsible for errors, limitations, or outages caused by these third parties. Clients must comply with third-party terms of service where applicable.
11. Changes and Updates: SkyGlow Digital reserves the right to update, modify, or discontinue any service, content, or functionality at any time without prior notice. Clients are responsible for staying informed of updates or changes that may impact their projects.
12. Professional Advice: Any advice, guidance, or recommendations provided by SkyGlow Digital are for general informational purposes only. Clients should seek professional consultation for legal, financial, tax, or business-critical decisions.
13. User Responsibilities: Clients are responsible for providing accurate project requirements, approvals, and necessary content to ensure smooth project delivery. SkyGlow Digital is not responsible for delays or errors resulting from incorrect or incomplete client inputs.
14. Governing Law: This Disclaimer and all services provided by SkyGlow Digital are governed by the laws of India. Any legal disputes will be subject to the jurisdiction of courts in New Delhi, India.
15. Communication: Clients must maintain valid and active contact details for correspondence related to services, updates, or clarifications. SkyGlow Digital will not be held liable for missed communications due to incorrect contact information.
16. Acceptance: By engaging SkyGlow Digital services, clients acknowledge and accept this Disclaimer, understanding the limitations of liability, the nature of services, and the conditions under which services are provided.
17. Contact for Clarifications: For any questions regarding this Disclaimer, clients may reach out to:
Email: info@skyglowdigital.in
Phone: +91 92174 84653
